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Administration and back office support

  • Location

    Runcorn

  • Sector:

    Customer Service, Admin & Secretarial

  • Job type:

    Full-time Flexible

  • Salary:

    £8.40 per hour

  • Contact:

    Blue Arrow Liverpool

  • Contact email:

    liverpool@bluearrow.co.uk

  • Contact phone:

    01512 274400

  • Job ref:

    F/G17

  • Published:

    15 days ago

  • Duration:

    n/a

  • Expiry date:

    2018-10-05

  • Startdate:

    2018-09-17

  • Client:

    blueArrow

LOOKING FOR A NEW CHALLENGE - READ ON

 37.5 HRS PER WEEK - PRESTON BROOK - on going role

Working between 8am-8pm 5/7 days per week


MINIMUM PAYMENT£315.00 PER WEEK

We are currently recruiting SUPPORT SERVICE ADVISERS with the ability to demonstrate excellent customer service. This is an interesting role which is a combination of telephone work and administration.


Role Purpose:

Ability to deal with both back-office and possible telephony customer queries through a variety of channels including SMS, Telephony and Post within an agile environment.successful candidates must have the ability to apply technical and process knowledge and manage customer requests effectively to meet the desired outcome. Flexibility will be key having the ability to meet varying operational demands and activities as required, including complaint handling & customer query resolution whilst ensuring all regulatory procedures and service standards are followed.

Essential:
  • Previous experience within a similar role
  • Able to analyse data, problem solve and make decisions confidently
  • Demonstrates a high level of detail in relation to producing or reviewing written / numerical information and effective task completion 
  • Able to evidence effective written communication skills through customer correspondence
  • Able to work at speed whilst maintaining quality and accuracy standards
  • Able to organise and manage own workload to meet targets and strict deadlines -handling an active caseload of work which includes simultaneously dealing with a number of cases
  • Able to demonstrate a confident and customer focused telephone manner


IF YOU POSSESS THE SKILLS ABOVE I WOULD LOVE TO HEAR FROM YOU

Please attach your CV or telephone either 07540593815 or 0151 227 4400- PLEASE ASK FOR ALISON