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Service Support Advisor

  • Location

    Thatcham

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £21000.00 - £28000.00 per annum

  • Contact:

    Denise Lambourne

  • Contact email:

    denise.lambourne@impellam.com

  • Contact phone:

    01582692530

  • Job ref:

    JO-1809-1095

  • Published:

    about 1 month ago

  • Expiry date:

    2018-10-18

  • Startdate:

    2018-09-20

  • Client:

    #

The Role

Like all energy companies we're busy installing smart meters which gives us a great opportunity to demonstrate the value that client can offer to its customers.

In this role, you'll take calls from our Meter operatives who are out installing Smart meters in customers' homes and businesses across the UK. You will log any faults or issues they may call in with and will resolve the query or raise them with the relevant team for resolution.   

You will be expected to intervene and find workarounds if a process fails to enable an installation to go ahead, as providing a high-quality service is paramount to our client

Your Skills and Experience

You'll have strong communication skills and great attention to detail which you will have gained in a customer service focussed environment. Skilled at customer care techniques, you will be passionate about delivering a positive experience to everyone, both internally and externally. 

You'll be an efficient worker, fast and accurate, and will enjoy working in a busy team and working to deadlines in an environment that embraces ownership and accountability.

It would be ideal if you have an understanding of the energy industry and Smart metering but this isn't essential as full classroom training will be given.