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Service Desk Administrator

  • Location

    Thatcham

  • Sector:

    Admin & Secretarial

  • Job type:

    Full-time Flexible

  • Salary:

    £20000.00 - £25000.00 per annum

  • Contact:

    Denise Lambourne

  • Contact email:

    denise.lambourne@impellam.com

  • Contact phone:

    01635 34949

  • Job ref:

    JO-1811-1407

  • Published:

    18 days ago

  • Expiry date:

    2018-12-25

  • Startdate:

    2018-11-27

  • Client:

    blueArrow

You will be joining our rapidly expanding team and be a key player in the continued growth of the company.

But the real opportunity is to join us at a time when we are growing rapidly, for you to be a major player in the company and have an exciting career ahead of you.  You will have a great team around you to support you, and the support of the senior management team.

Join our team and start a journey with an organisation that feels young, fun and most of all that is very excited about where we are going.

 
Key role responsibilities will include:

 ·         Support the delivery team with service desk requests

Keeping the customer up-to-date with ticket status

Keeping the customer up-to-date with issue resolution and time            scales

Aid with monitoring and triage of incidents

To provide admin support of internal IT issues and work with our             IT partner to resolve these issues

To aid the Service Desk Manager with preparing monthly reports

Creating clear and concise documentation of internal IT                         procedures and technologies where needed, along with user                friendly guides and notes

 

Skills and Attributes
  • Understanding of IT  
  • It would be desirable if you have some experience            within a customer facing role
  • Ability to take responsibility and ownership of                    assigned tasks
  • Logical and structured way of thinking, with                      attention to detail
  • Ability to carefully follow policy and procedure to              methodically and efficiently handle/resolve issues
  • Highly customer focused, articulate, excellent                  telephone manner and confidence in dealing with            people at varying levels
  • Be skilled in MS Office