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Returner Placement: General Case Manager - Supervision and Investigations x 3

Returner placements will be open to all individuals who have taken time out of work for at least 2 years, or are currently engaged in work that does not make the best use of their skills, competencies and qualifications.
Please explain clearly within your application how you feel you meet these criteria.

For further information about the role, please refer to the Candidate Information Pack by clicking apply

The Office of the Public Guardian (OPG) supports the work of the Public Guardian for England and Wales. The Public Guardian’s responsibilities include registering lasting powers of attorney, supervising the work of attorneys and deputies and protecting people who lack capacity to make decisions for themselves.

We are seeking to recruit a number of General Case Managers to fill existing vacancies and those vacancies anticipated to arise over the next 12 months. These roles require good administration skills, a good telephone manner and a commitment to deliver excellent customer service and a high quality of work in a fast paced environment. Full comprehensive training and ongoing support will be given for the roles including an overview of the Mental Capacity Act (MCA)

Your responsibilities may include:
- Managing and prioritising your workload, making the best use of available time and resources when dealing with customer enquiries received by telephone, email and postal letters.
- Inputting information and updating our IT system accordingly.
- Analysing data and information from deputies’ annual financial reports to make informed decisions whether to escalate findings to an Executive Case Manager.
- Attend and contribute to team meetings.
- Regularly make and answer telephone calls with external customers whilst maintaining confidentiality.
- Respond to enquiries received by telephone, email and post.
- Maintain quality of work to appropriate standard.
- Work within the team to support and contribute to the aims, objectives and performance of the OPG.
- Manage the safe and secure receipt of customer information in line with OPG policy.
- Learn and apply Continuous Improvement (CI) techniques.
- Review your performance with your line manager to assess your strengths and areas for development. Seek opportunities for developmental training or feedback and act upon it.
- Communicate with your colleagues to ensure that work is managed well and to foster good working relationships within the team.