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Guest Relations Manager - Luxury Lakeside Hotel

  • Location

    Penrith

  • Sector:

    Hospitality

  • Job type:

    Full-time Flexible

  • Salary:

    £19000 - £19380 per annum

  • Contact:

    Blue Arrow Perms

  • Contact email:

    gary.owens@bluearrow.co.uk

  • Contact phone:

    02890 315005

  • Job ref:

    JCD002

  • Published:

    3 months ago

  • Duration:

    n/a

  • Expiry date:

    2018-10-18

  • Startdate:

    2018-09-26

  • Client:

    #

The hotel:

A new, relaxed hotel right on the water.

Get to the great outdoors, relax back at the hotel. This venue gives guests days together and days apart: around a table for dinner, by the pool, or stand-up paddle-boarding on the lake. It’s about the good things in life – having fun, eating well, letting go.

The role

Our Guest Relations Manager makes guests feel they’re home from home. Duties include greeting guests as they arrive and co-ordinating their check-in and check-out. Above all, you will make their stay memorable for all the right reasons.

What you’ll do

- Oversee and assist in the smooth running of all guest-related issues
- Ensure all customer complaints are dealt with in a timely and appropriate manner
- Help check in guests and inform them of hotel facilities, parking arrangements and restaurants
- Help check out guests and process payments via the appropriate method, whether credit card, cheque or cash
- Help to ensure a safe environment for both staff and guests and adhere to the company’s health and safety policy and procedures

What you offer

- Excellent communication skills
- Diplomatic nature
- A sound knowledge of a hotel integrated PMS system
- Good knowledge of Microsoft office, Word, Excel & Outlook
- Previous front-of-house experience
- First Aid qualification is preferred
- Current Enhanced CRB check is preferred
- Fire warden experience is preferred
- Ability to remain calm under pressure
- Commitment to customer service
- Strong team player, with bags of enthusiasm and personality