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Inbound Customer Service Operatives x 10 – Belper

  • Location

    Derby

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £18639 per annum, Benefits: overtime and monthly performance bonus

  • Contact:

    Vaillant Belper

  • Contact email:

    anna.lojkowska@bluearrow.co.uk

  • Contact phone:

    07843211553

  • Job ref:

    HCCSO5B3010

  • Published:

    10 days ago

  • Duration:

    n/a

  • Expiry date:

    2018-12-03

  • Startdate:

    2018-11-19

  • Client:

    blueArrow


Inbound Customer Service Operatives x 10 – Belper

Belper, Derbyshire

Temporary – Permanent

£8.19 to start with, £8.58 following successful probation period 

Full time - 42.75 hours per week

The role:

Have you ever been stuck on hold for what feels like a lifetime? If so, you can help customers like yourself by joining our busy but rewarding call centre!

Blue Arrow are recruiting in partnership with Vaillant to add talent to their Call Centre. Vaillant are a well-known established company. They are the ‘Rolls Royce’ of the heating industry. The call centre especially are proud of their family like working environment. They provide full training for all successful candidates and have an excellence course that all staff can take part in providing you with a nationwide certification.

Key information:

  • A temporary contract going permanent after 6 months for the right candidate
  • Will I be working Weekdays, Weekends, Evenings, Nights or a combination?
  • Shift work between 7.30am and 7pm
  • Flexible working shift pattern 
  • Shifts allocated after 6 week training period.
  • Pay increase from £8.19 to £8.58 following successful 6 month probation period
Key responsibilities include:
  • You will be answering inbound telephone calls
  • You will be booking engineers for repair and service
  • You will always provide a high level of customer service in all situations
  • There is also the opportunity for you to up sell and cross sell (if chosen will benefit you with performance bonus paid on a monthly basis)
Skills required:
  • Previous experience within a customer service role, call centre or other similar telephone based role.
  • A target driven attitude that succeeds in performance and quality of service
  • To be able to quickly build up a relationship with customers over the phone, possibly in difficult situations
  • Have an excellent telephone manner – especially in a pressurised busy environment 

Benefits:
  • 6 week training scheme provided
  • Homemade food type canteen
  • Costa Coffee
  • Free Parking
  • Superstar reward scheme working with Blue Arrow


Transport links:
  • Good transport links into local town
  • Short walk from bus/train station
  • 15 minute drive from nearest city
  • Free onsite parking
Click apply today. We promise to reply to every application within 24 hours!