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Inbound Customer Service Agent x10

  • Location

    Belper

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £8.19 - £12.87 per hour, Benefits: Performance bonus

  • Contact:

    Vaillant Belper

  • Contact email:

    anna.lojkowska@bluearrow.co.uk

  • Contact phone:

    07843211553

  • Job ref:

    HCCSA1209

  • Published:

    12 days ago

  • Duration:

    Temp to perm after 6 months for successful candidates

  • Expiry date:

    2018-10-10

  • Startdate:

    2018-10-15

  • Client:

    blueArrow

Have you ever been stuck on hold for what feels like a lifetime? If so, you can help customers like yourself by joining our busy but rewarding call centre!

Blue Arrow are currently recruiting for multiple Customer Service Advisors to work at Vaillant in Belper, a friendly, reputable and well known company.

The company has a constant drive to demonstrate leading levels of customer training and support, which is why our customers continually recommend Vaillant.

With competitive rates, temp to perm contracts after 6 months and free parking, if you are looking for a challenging but worthy customer based role. This is for you. Pay rates are from £8.19 and then £8.58 after a successful probation period - £12.87 (O/T).

The role will involve:

Taking inbound calls 
Booking engineers for repair or service
There is also the opportunity to up sell and cross sell (if chosen will benefit you with performance bonus paid on a monthly basis)

Full training provided but previous telephone / customer service experience is essential. 

Successful candidates must be available for shifts between 7.30am and 7pm, Monday to Friday. 1 in 5 working weekends. Full time 42.75 hours per week.

Main requirements are:

- Previously worked within a customer service focused contact centre or similar telephone based role
- An attitude that is target driven both in performance and quality of service
- Quickly build up rapport with customers over the phone in difficult situations
- Excellent telephone manner in pressured environments

CANDIDATE MUST BE AVAILABLE IN OCTOBER FOR STARTING IF SUCCESSFUL AFTER INTERVIEW.

  
To apply please submit your CV or contact Anna or Hope @ Blue Arrow on 07843 211553