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Inbound customer service

  • Location

    Warrington

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £16300 - £17500 per annum, Benefits: Bonus available FREE parking

  • Contact:

    Blue Arrow Liverpool

  • Contact email:

    liverpool@bluearrow.co.uk

  • Contact phone:

    01512 274400

  • Job ref:

    Call centre

  • Published:

    28 days ago

  • Duration:

    n/a

  • Expiry date:

    2018-09-04

  • Startdate:

    2018-11-01

  • Client:

    #

We have an opportunity to join a major brand recognized as a leader in the field of energy.
Join our team of customer service advisers who are helping our customers improve their fuel efficiency both gas and electric ensuring full optimization of products with bespoke offers to suit each customer.  We are looking for confident experienced people who have worked in customer service based industries previously . Full training will be provided , however you must be able to demonstrate excellent listening skills be able to build rapport easily and have the ability to treat every customer in a friendly warm manner answering each query with ease and with a professional manner. Customer satisfaction is key and this will show in the targets you reach.

START DATE 1ST NOVEMBER
37.5 HOURS PER WEEK
ROTATIONAL SHIFT TIMES WORKING 5/6 DAYS Monday to Saturday  
1 WEEK -9AM- 5.30PM- SATURDAY IN
1 WEEK -1.30PM-10PM- SATURDAY OFF

Full training provided - Monday to Friday 8am-4pm for 4 weeks classroom based
WEEK 5 PROCEED TO Graduation bay on the live floor fully supported by floor walkers

Salary base rate 16300 - with bonus could be 17500 other discounts and benefits available

Your role is to DELIVER and Improve Customer Satisfaction by :
  • Connecting with customers using rapport and trust as a platform  
  • Unlocking the full potential of offers for your customers
  • Turning reporting and analytic insights into results
  • Communicating clearly with your customers
  • Problem solving acting with pace and confidence
  • Delivering first call resolution each and every time

If you believe you have the skills above then please contact BLUE ARROW TELEPHONE 07540593815/0151 227 4400  ASK FOR ALISON.