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Inbound & Outbound Customer Service Advisor

  • Location

    Dunfermline

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    £9.63 per hour

  • Contact:

    Craig Kerr

  • Contact email:

    craig.kerr@bluearrow.co.uk

  • Contact phone:

    01312254237

  • Job ref:

    CK & LF

  • Published:

    15 days ago

  • Duration:

    n/a

  • Expiry date:

    2018-11-01

  • Startdate:

    2018-12-03

  • Client:

    blueArrow

Are you looking for a new opportunity in Finance? Are you a natural people person?  Then we would love to hear from you!

The Role

  • Dealing with telephone, digitally or admin based customer queries.
  • Taking ownership of the customers problem
  • Providing a high level of customer service at all times
  • Maintain a good understanding of products and services including key features and benefits
  • Promote alternative delivery channels such as Internet Banking ensuring that all customers are aware and have full access to the Bank's complete range of service delivery channels.


Requirements


  • Previous contact centre experience would be desirable but no essential
  • You need to have a passion for customer service
  • Strong social skills
  • Motivated
  • Hard work ethic
  • Working 5 days out of 7 that includes weekends as part of the normal working week. Working hours are between 7:00am - 11:00pm
  • Must be fully flexible and able to work all shift patterns. 

In return you will;

  • Receive £9.63p/h
  • Weekly pay
  • Bespoke training with regular feedback
  • Full 4-6 weeks of paid training
  • On-site parking
  • Canteen