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Customer Service Advisor

  • Location

    Edinburgh

  • Sector:

    Contact Centers

  • Job type:

    Temporary

  • Salary:

    £9.73 per hour, Benefits: on site parking + canteen

  • Contact:

    Blue Arrow Edinburgh

  • Contact email:

    edinburgh@bluearrow.co.uk

  • Contact phone:

    0131 220 4121

  • Job ref:

    KLTHT1

  • Published:

    about 1 month ago

  • Duration:

    n/a

  • Expiry date:

    2018-09-20

  • Startdate:

    2018-10-08

  • Client:

    #

Are you looking for a new career within the corporate banking industry?

Blue Arrow are recruiting Customer Service Advisers for a well-known banking group located in South Gyle, Edinburgh.

The office has on-site parking, easy public transport links and a canteen.

Pay Rate:
£9.73 per hour + overtime, flex cash and pay progression opportunities 
 
Shifts:
8 week rotational shift pattern.
Monday to Friday between 7:00am - 8:00pm (shifts are 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm). 
1 in 4 Saturdays 9:00am – 2:00pm (when you work a Saturday you get time back during the week).

All candidates expected to work a mix of all shifts so full flexibility would be required.

Job Details:
  • Telephony based role 
  • Dealing with new business banking customer queries
  • Upselling of products
  • Asking complex questions i.e. general information and probing to find further
  • Moving information from one platform to another
  • Inbound calls and outbound calls to obtain more information from customer if needed
  • Taking information from the customer and ensuring it meets all required criteria (Anti Money Laundering etc)
Experience Required:
  • Excellent telephone manner and communication skills
  • Previous customer service experience (telephony or face to face)
  • IT proficient
  • Enjoy speaking with customers and enhancing their customer journey

In return you will receive:
  • Competitive pay rate
  • Annual bonus
  • Pay progressions
  • Full, comprehensive training
  • The chance to work for a highly reputable bank in the UK Financial Sector

If you are interested please apply online now.