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Customer Service Advisor

  • Location

    Edinburgh

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £10.07 per hour

  • Contact:

    Blue Arrow Edinburgh

  • Contact email:

    edinburgh@bluearrow.co.uk

  • Contact phone:

    0131 220 4121

  • Job ref:

    SR 9617

  • Published:

    10 days ago

  • Duration:

    6 months

  • Expiry date:

    2019-01-02

  • Startdate:

    2019-01-09

  • Client:

    blueArrow

New Year, New Opportunity?

Are you looking to kick start 2019 with an exciting new role within the financial sector? Lloyds Banking Group are recruiting for top talent to join their Corporate team at the Port Hamilton site in Edinburgh.

 

The Role

6 month contract: 35 hours per week

                                 Mon-Fri between the hours of 8am-6pm

                                Saturday shift 9-1pm every 5th week.

Pay: £10.07 p/h

         Paid weekly ever Friday.

 

Expected Duties

-          Take ownership of customer enquiries as the first point of contact


-          Build long lasting relationships to promote the reputation of Lloyds Banking Group


-          Complete telephony, digital and admin based tasks to service customer queries.


-          Take ownership of customer problems solving them at first point of contact and escalate when required.


-          Build long lasting professional relationships with our customer that will exceed their expectations.


-          Deal with customer data ethically and in accordance with the FSA requirements.


-          Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.


-          Value the teams’ skills and learn from everyone’s mistakes.


-          Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.


-          Demonstrate consistently the groups Values and Actions.


 


Experience


 


-          Excellent communication skills and telephone manner.


-          Previous customer service experience is essential.


-          A positive can do attitude and strong work ethic.


 


If this is of interest to you, submit your CV today!