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Customer Service Advisor

  • Location

    Leeds

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    £8.97 per hour

  • Contact:

    Blue Arrow Leeds

  • Contact email:

    leeds@Bluearrow.co.uk

  • Contact phone:

    01132 446717

  • Job ref:

    LW/CSARM

  • Published:

    20 days ago

  • Duration:

    December (Potential Extension)

  • Expiry date:

    2018-11-22

  • Startdate:

    2018-11-05

  • Client:

    blueArrow

Customer Service Advisor – Leeds - £8.97 per hour

Temporary – until December 2018 (could be extended)

Blue Arrow are currently looking for experienced Customer Service Advisors to work in Leeds for one of our clients who provides Facilities and Property solutions in Leeds. You will take incoming calls from customers and liaise with engineers and other staff to resolve customer queries. You will offer excellent customer service and work professionally at all times.  The hours of work will be Monday to Friday with shifts starting 06:00 – 19:00 for 35 hours a week. There may be occasional working on Saturday every 5-6 weeks if required. It is recommended that applicants live locally or have their own transport due to the early starts. This is a temporary position until end of December 2018 but there is potential for extension depending on the client needs. Suitable candidates will undergo criminal record checks and referencing will be required for the last 3 years. The pay rate will be £8.97 per hour. Interviews will be held as soon as possible after shortlisting. Successful candidates will start work as soon as they have passed their vetting and undergo training for 2-3 weeks.

Key Duties
  • Taking inbound calls with in a Call centre
  • Resolving customer queries to a high standard and in professional and efficient manner
  • Ensure all customers are dealt with in accordance with all compliance and regulatory requirements
  • Proactively identify facilities jobs at risk and escalate where appropriate to ensure targets are met
  • Provide accurate information of priority and high risks jobs to relevant managers

Key skills
  • Excellent communication skills; both  spoken and written
  • Excellent customer service and interpersonal skills
  • Very good understanding and execution of procedures
  • Ability to solve problems under pressure while remaining calm
  • Excellent analytical skills
  • Good working knowledge of IT systems
  • Ability to meet targets and deadlines
  • Exhibit company values
 

Mandatory checks
  • Criminal record check
  • Referencing up to 3 years
If you have relevant Call Centre Customer Service experience, please upload your CV to this website.