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Customer Service Adviser

  • Location

    Edinburgh

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    £9.91 per hour, Benefits: Regular pay reviews & Potential to earn bonus

  • Contact:

    Blue Arrow Edinburgh

  • Contact email:

    edinburgh@bluearrow.co.uk

  • Contact phone:

    0131 220 4121

  • Job ref:

    SC

  • Published:

    3 months ago

  • Duration:

    3 Months - Potential for extension

  • Expiry date:

    2018-10-17

  • Startdate:

    2018-10-08

  • Client:

    #

Are you an experience customer service adviser looking for a new challenge? Our client is looking for a number of customer service advisers with telephony experience to come work for them in their Edinburgh based office.

This role will involve being on hand to answer calls from customers on the back of an important communication that will be sent out.

 

Role:

  • Carry out a range of assigned telephony and administrative tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
  • Respond to queries/issues ensuring that customer requirements are clarified, referring to more senior colleagues where appropriate 
  • Raise routine correspondence where appropriate
  • Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
  • Contribute to the completion of the team’s workload
  • Identify and suggest improvements to new and existing processes, procedures and systems
  • Demonstrate core values and behaviours as an active team member


Requirements:


  • Telephony experience essential
  • Banking/Pensions experience desirable
  • Strong customer service experience
  • Strong attention to detail
  • Ability to build relationships

If this role looks like something you would be interested in, please apply below!