City of Edinburgh
£8.75 per hour, Benefits: Regular pay reviews & Potential to earn bonus
Blue Arrow Edinburgh
0131 220 4121
6 months ago
Blue Arrow are currently recruiting for a number of Customer Service Advisers to work within the commercial banking division of a well-known and established Banking Organisation based at the Fountainbridge, Edinburgh.
A blend of telephone and administration tasks. However, will be made up mostly of telephony work
Carry out a range of assigned specialist clerical / technical support duties ensuring that the work is completed accurately and adheres to all specified Bank processes, procedures, standards and relevant external regulations.
Respond to a range of enquiries, ensuring that customers' requirements are clarified were necessary, referring issues to senior colleagues where appropriate.
When required prepare a range of returns and reports as appropriate.
Support and assist colleagues within the team providing guidance and support to less experienced team members as appropriate.
Where required verify and check the work of other colleagues.
Contribute to the completion of the team's workload.
Identify and suggest improvements to new and existing processes / procedures / systems.
Undertake duties at a similar or lower level as required.
80% telephony work
High level of accuracy
Excellent attention to detail
Ability to work to deadlines
Experience of targets & KPI's would be beneficial
In return, you can expect an excellent working environment with full training to prepare you for carrying out the role. You will also receive regular pay reviews as well as the potential to earn an annual bonus.
If this description sounds like you, please apply below and we will be in touch. Please note, the potential candidate needs to be able to attend our offices for registration at short notice prior to submission.