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Customer Advisor

  • Location

    Dunfermline

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    £9.63 per hour

  • Contact:

    Blue Arrow Edinburgh

  • Contact email:

    edinburgh@bluearrow.co.uk

  • Contact phone:

    0131 220 4121

  • Job ref:

    DUNF226

  • Published:

    24 days ago

  • Duration:

    n/a

  • Expiry date:

    2018-11-20

  • Startdate:

    2018-12-03

  • Client:

    blueArrow



 

Attention all customer service super stars! Are you looking for an exciting career change with one of the most reputable employers in the business banking group? Are you seeking a role that will maximise your potential?

The Role

Pay: £9.63 (+ USH)

Hours: Working 5 days out of 7 that includes weekends as part of the normal working week. Working hours are between 7:00am - 11:00pm

Location: Dunfermline  

Training: Tailor made training to give you the skills and knowledge to answer the customers enquires

-               Being the first point of contact for customer calls

-               Answering customer inbound calls about general banking enquiries

-               Promote alternative delivery channels such as Internet Banking ensuring that all customers are aware and have full access to the Bank's complete range of service delivery channels.

-              Maintain a good understanding of Bank's products and services including key features and benefits to advise customers.

 

Experience Required

-              Previous customer service is essential

-              Telephony experience from previous roles would be a bonus

-              Excellent oral and written communication skills

-              Ability to take ownership of decisions.

Benefits

-              28 days holiday entitlement

-              Monthly on site visits from your Blue Arrow consultant

-              Access to Blue Arrow flexible employee incentives

-              Real opportunity for career progression

If you are a talented problem solver with great customer service skill this could be the role for you!