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Credit Service Specialist - Mortgages

About us

Virgin Money is well known for doing things better and we are constantly on the lookout for talented, imaginative and smart people to help deliver success. We are working hard to offer a real alternative to banking as usual – a bank that aims to make everyone better off.  As part of this mission Virgin Money launched Virgin Money Giving, the not-for profit fundraising website that shook up the world of online Fundraising.

The role

We are looking for talented Credit Service Specialists to play a key part within our Credit Services / Collections operation and to deliver valuable service to make our customers love us even more. You will engage with customers, understand their circumstances and as appropriate provide support to those that are either vulnerable or in financial difficulty. Your ability to obtain the best possible solution for the customer and the company will come into play. Awareness of root case and contextualising customer circumstances is required as you will be identifying themes in order to deliver solutions. 

You will be an excellent communicator and will liaise with third parties to ensure that our customers are supported and receive a service based on best practice. You will be confident in your ability to summarise key information obtained by effective probing and active listening whilst ensuring you operate within defined policies and procedures.

About you

We would love to hear from you if you have the following: 

  • Experience of working within a collections, debt management or Credit Services operation – preferred.
  • Experience of working within the Mortgage industry or had experience of dealing with secured lending – preferred.
  • Experience and understanding of working within a regulated environment
  • A passion for delivering exceptional customer service.
  • An engaging and positive manner.
  • A drive to meet business and department objectives. 

Sound interesting? We’d love to hear from you

Just click ‘Apply’ below 

Our aim is to nurture a skilled, diverse and committed workforce.  Regardless of your background, you can share our purpose, reach your potential and be rewarded appropriately for your contribution to our success. Working in a way that enables you to meet your commitments inside and outside of work can be fully supported at Virgin Money. If you currently have a flexible arrangement or are looking for one, tell us! We’re happy to talk about it.

Salary: up to £25,000 per annum, plus amazing benefits

Hours: Full time 37.5 Hours a week

Contract: We have two contracts available, one permanent and one 12 month fixed term

Please be aware that all offers of employment are subject to pre-employment screening checks.