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Call Centre Operative

  • Location

    Darlington

  • Sector:

    Customer Service, Contact Centers

  • Job type:

    Full-time Flexible

  • Salary:

    £8.71 - £8.97 per hour, Benefits: Flexible hours & Holidays

  • Contact:

    Blue Arrow Catering

  • Contact email:

    newcastle.catering@bluearrow.co.uk

  • Contact phone:

    0191 2305507

  • Job ref:

    JLEE061118

  • Published:

    8 days ago

  • Duration:

    n/a

  • Expiry date:

    2018-12-04

  • Startdate:

    2018-11-13

  • Client:

    blueArrow

Blue Arrow are recruiting for experienced customer support agents to work within a large telecommunications provider in Darlington.

The role will be within the Channel Returns Department which is a customer facing team dealing with incoming & outgoing calls to Direct Customers wishing to return their equipment.

Hours: 

Between Monday-Sunday 08:00-20:00 working 3 on 3 off shift rotation which can include weekends.


Responsibilities include:

-Speaking directly to customers regarding the return of their product. 
-Liaising with other departments & retailers on behalf of customers. 
-Checking stock sheets for equipment availability. 
-General Admin throughout the day.


Two weeks paid training will be provided. (Monday-Friday).

Requirements:
  • Flexibility to work between Monday-Sunday between 08:00-20:00
  • Provide the best customer service
  • Have Good Communication Skills
  • Have a high level of accuracy
  • Adaptability to change quickly
  • Be able to work under pressure
  • Excellent at multi-tasking
  • Good time keeper
  • Be a Team Player
  • Have basic IT skills

You might even:
  • Have Call centre experience
  • Have knowledge of the telecommunications industry


This is a fantastic opportunity for anyone looking for consistent hours which accommodates the work life balance we all seek.