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Business Improvement Manager

Public Defender Service (PDS) are seeking an enthusiastic and highly motivated Business Improvement Manager to join us.

The successful candidate will support the the PDS Senior Management Team and Operations Team in managing and delivering improvements across the business.

This role will offer the candidate exposure to a variety of areas of work, as well as the opportunity to develop skills in project management, continuous improvement and communication. You will bring enthusiasm and pace to the role, working flexibly to tight and changing deadlines and bringing strong interpersonal skills.

The main duties of the role include, but are not limited to:

Managing and delivering against actions arising from Lexcel Accreditation:
- Review of Business Continuity plans
- Review of billing
- Review of forms, letters and attendance notes
- Review of File Review process
- Review of Case Progression
- Review of administrative functions

Working collaboratively with colleagues across the PDS to ensure plans are on track and meeting key milestones/deliverables.

Commissioning and compiling contributions for regular communications updates.

Working on projects, as required.