Role Purpose: Responsible for the operational delivery, support and evolution of the Aviva Standard Operating Environment (SOE).
Client Engineering provides technical expertise for the Standard Operating Experience (SOE) infrastructure, application estate, and related services. The team is responsible for the ‘gold build’ and all associated standards. Troubleshooting, evolution and hardening are all significant factors of the service. We also provide IT and application infrastructure lifecycle technical support and problem determination expertise. The team follows operational policies and processes which are aligned with industry standards (ITIL). We also work with our key customers and internal businesses, end-user representatives to retain customers and build the business.
You will be required to assist the Client Engineering Manager in providing a high standard of consultancy and governance in supporting the Aviva SOE estate. Your experience working in a large-scale corporate IT environment and with a deep understanding of networks and operating systems you will play a key role in delivering the foundations for an award-winning service. An inquisitive, logical thinker, you will have proven problem determination skills and experience in defining and documenting standards and processes. A keen team player, you will demonstrate the drive to own your own work and help others maintain a high level of service and quality.
Duties & Responsibilities
At Aviva, how we achieve our goals is as meaningful as what we do. Behaving in line with our values is essential to performing effectively at Aviva.
Care More - Care like crazy about our customers each other and the communities we operate in.
Kill Complexity - Be passionate about making things simpler for our customer – manage complexity so our customers don’t have to.
Never Rest - Be driven every single day to be edgy, think bigger and do better.
Create Legacy - Strive to build a future for our customers and each other which is every bit as bright and sustainable as others built before us.
Skills and Experience
What will you get for this role?
We’re here to free people from the fear of uncertainty. Our insurance, savings and investment products help some 31 million customers enjoy life today, knowing that tomorrow is covered. And we definitely know how to look after our own people. If you love doing a great job to improve things for customers, you’ll be at home here. Help us build a future to be proud of and get ready to fulfil your potential with Aviva.
‘Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty’
One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Jenny Dao in the Resourcing team on email@example.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.