Digital Service Adviser

Part time
£24k DOE/PR
Locationbath Calendar01/02/2018   Part time £24k DOE/PR

We’re looking for bright sparks who are curious, great at communicating and committed to customer service.

You’ll provide service across digital channels, acting as the voice of Pure Planet as you guide members through our brand new, sustainable proposition. The ideal advisor will take ownership, be flexible and showcase their individuality.

Main responsibilities will include:

● dealing with member’s enquiries via digital channels;
● assessing member feedback to improve service;
● handling issues and complaints;
● communicating in writing to our members queries;
● directing members to relevant online support or seeking technical guidance if required;
● maintaining comprehensive knowledge of Pure Planet’s product and purpose. Be passionate about our mission!


You’ll be working with a small team of member advisers and operations specialists, and reporting to our Member Service Manager.


The Person


You’ll be joining our planet at an early stage - many exciting developments are planned and the role may evolve into diverse areas and functions. You will be able to adapt to change and
love doing things differently. You’ll have the opportunity to help develop our proposition with your commitment to high quality service and natural sense of curiosity. A passion for
sustainability and the environment is desirable, but if you are successful you’ll soon be converted!


If you have:
● A flexible approach, require minimal supervision, and have the ability to multi-task
● experience in working in a customer service environment
● knowledge of digital channels to communicate and provide service to customers
● knowledge of business, social media, content management, blogs etc.
● excellent verbal, written and interpersonal skills


then come and join our Planet.


The Company


Build a brand new company with us. We are Pure Planet. We are a market-disrupting, consumer-focused digital energy company. If you want to make a difference in the world, our
company is for you: it’s sustainable, built around the need for change, and to protect our environment. It also operates in one of the most rapidly changing markets in the UK, uses
smart technology and a shared community to deliver a unique service to our members. We are based in the centre of Bath, a five minute walk from Bath Spa station.


The Benefits
● Private Medical Insurance
● Contributory pension scheme
● A minimum of 25 days holiday plus bank holidays
● Life Assurance
● Cycle to work scheme
● Health cash plan
● Social events
● Professional development
● Opportunity to influence our proposition
● Flexible working requests happily considered
● Working with the rest of the lovely team on our planet


We will happily consider part time hours to suit - please get in touch!