Account Opening Specialist

Full time
Locationlondon Calendar08/01/2018   Full time Competitive


Are you driven by incredible levels of service? Are you great at problem solving and creating fans? If yes, then we may have the role for you!
As an Account Opening Specialist here at  Metro Bank you will be part of the "centre of excellence for account opening" whilst managing key technical activity for our customers. You will provide support to our customers and colleagues across the full range of account opening activity ensuring that customers have the best experience possible.
So what would you be doing?...
• Prioritising and managing your daily workload in an ever changing environment
• Managing escalations from customers and colleagues
• Resolving any service or process challenges
• Taking ownership to implement new ways to improve customer experience
You need to be this kind of person…
• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

And whilst we always aim to train for skill where possible, on this occasion we are looking for someone who is already able to do all these wonderful things...
• High level of accuracy and attention to detail, with an analytical approach to working
• Excellent organisational skills and ability to prioritise workload and meet the deadlines
• Excellent communication skills, both verbal and written
• Strong computer literacy including excel, word and outlook
• Experience of managing customer escalations
• Ability to build great working relationships